Customer Success Representative

Help our customers navigate to success with their NoLimit account.

Managing Success

Provide Professional Guidance and Help

We’re a company of remote designers in a digital world where company meetings happen on webcams and bragging about how cute your baby is takes place on Slack channels. 

Despite the inherent challenges, we’ve worked hard to create an enjoyable and inviting atmosphere for our team members.

We encourage small talk and relationship building as well as digital hangouts and collaboration, so everyone feels like part of the family.  

Workflow:

  1. Main point of contact for assigned accounts
  2. Communicating with team members
  3. Providing solutions to customer issues
  4. Ensure account success
  5. Onboarding new customers

Responsibilities:

  1. Strong administrative and organizational support
  2. Professional verbal and written communication
  3. Ability to multitask
  4. Excellent attention to detail
  5. Strong work ethics
  6. Team player
  7. Willingness to admit mistakes and develop skills.

Building A Dream Team

Who We're Looking For

Our unique service presents unique challenges. We service hundreds of individual clients on a daily basis and this creates a very fast-paced environment. Each day, designers will be creating fresh new creatives and revision requests. It is necessary to have the perfect balance between creativity and efficiency. 

Below are some of the key attributes we look for in all team members: 

  • Professional graphic design experience.
  • Kind, Positive and Productive Personality. 
  • Effective and efficient workflow.
  • Organized and self-managed.
  • Ability to understand and execute design briefs. 
  • Provide accuracy and quality control on every design.
  • Work well with a team. 
  • Handle constructive criticism and have a growth mindset. 

The Daily Grind

Customer Success workflow

You will be responsible for communincating quickly and clearly with NLC customers to help them with any account related questions, solve issues realted to design and work with your teams leader and designers to provide a seamless experience. 

  • Support your team members
  • Support and manage client accounts
  • Provide world-class customer service 

Work Hours:

8AM to 4PM EST

Monday to Friday